Payment, Shipping, VAT Refund

Information on payment and shipping

Bank transfer Germany/Europe
You will receive the account details at the end of the order process and by eMail.

Cash on delivery Germany
With the "Cash on Delivery" service, payment is made directly to the delivery company (DHL/GLS) upon acceptance of the shipment.
Please note that with this payment method, in addition to the shipping costs, a cash on delivery fee of 11 EUR will be charged.
To be paid in cash upon delivery by DHL/GLS.

If you choose the payment method "PayPal", the payment will be processed by the payment service provider
PayPal (Europe) S.à r.l. et Cie, S.C.A.,
22-24 Boulevard Royal,
L-2449 Luxembourg
subject to the PayPal terms of use, available at:
Please note that a fee of 1.9% of the purchase price is charged for this payment method.

Sofortüberweisung Germany, Belgium, Netherlands, Austria, Switzerland
With Sofortüberweisung you can pay securely, quickly and conveniently directly after the order process without registration.
Please note that we charge a fee of 1.0% of the purchase price for this payment method.
More information here:


About the availability status of the items:
As we unfortunately cannot always have all items in stock ( e.g. due to delivery delays at the manufacturer), please always pay attention to the availability status / availability of the items when making your purchase.

Ordered (yellow): These items have already been ordered by us from the manufacturer (or these items are on backorder at the manufacturer), however, we do not have them in stock yet. Delivery from the manufacturer can sometimes take up to several months, for example due to delivery or manufacturing difficulties.

Available (green): We have these items in our warehouse (sometimes only in small quantities). If you order such items, they can usually be shipped immediately after receipt of payment.

Only available items can be ordered (exceptions are a few pre-orders). The items are automatically reserved for you.

VAT refund

The prices stated in the online shop include 19% value added tax (VAT).
If goods are purchased and exported by a customer residing outside the European Union, the VAT can be refunded.
However, there is no obligation to do so.
We refund the VAT from a goods value of 500€ and only with the payment method PayPal.

Please send the original invoice with the customs stamp within 1 week to:

Natterer Modellbau GmbH
Unterer Auenweg 32
88299 Leutkirch

After processing, we will refund the VAT amount to the PayPal account indicated.
A refund to another payment method is not possible.

We keep the received invoice as well as the certificates for our records. If you need a duplicate invoice, please send us an email to: